No matter how good the food, if customers have to wait around to pay their bill, it can send satisfaction levels through the floor. And given that the average time between asking for a bill and leaving a restaurant is between 10 and 12 minutes, this means tables are occupied for longer – cutting into turnover.
While chip and PIN and contactless cards are helping speed up the payment process for customers and restaurants alike, it’s time for a new way of approaching bill management and payment. One that puts the customer in control, but offers restaurants added visibility and process efficiencies.
Enter Qkr!™ – an app that allows your customers to pay for their food and drinks from their table, via their mobile device. It’s easy to use, and a great way to deliver an even better level of customer service, without making any compromises.
As clichéd as it might sound, apps like Qkr!™ truly are changing the dining – and payment – experience. From a customer’s point of view, they no longer have to wait around for the bill; they can simply pay and leave when they are ready. What’s more, splitting the bill is easier than ever as friends and family can share their table code with each other, select only items that they ordered, and pay just for those using Qkr!™.
In addition, today’s consumers are used to making payments on their own terms and with convenience – using whichever channel they prefer. Qkr!™ accepts all types of debit and credit cards, meaning that you can offer customers a wide variety of payment choices, without any additional operational burden.
As Qkr!™ is provided by MasterCard, you have the peace of mind that payments made via the app are secure. The app can also help reduce your cash handling costs and increase cash visibility, since payments by Qkr!™ are automatically settled to your chosen bank account. In turn, this can help deepen your insight into customer payment behaviour, while delivering working capital benefits across the business.
The software is easy to set up and configures with your existing Comtrex ePOS, meaning that Qkr!™ is a simple way to offer customers new, more convenient payment options, while making significant improvements to your business processes.
Comtrex has already successfully integrated the Qkr!™ software into the ePOS systems of single restaurants and restaurant chains such as ASK Italian. Get in touch today to discuss how Qkr!™could transform the dining and payment experience in your restaurant.